Frequently asked questions

General

What can I use Lucy Lube for?


Water based lube is an all-rounder of the Lube world, like Vanilla ice-cream they go with everything! They can be used with latex condoms and silicone toys, they are generally better for people with sensitivities and they are easily absorbed. They do need to be reapplied more frequently and so are not the best for anal play. We designed Lucy Lube to be the ultimate water-based product. An Australian made product containing only the ‘good stuff’ which is designed to work in harmony with your natural pH levels and is registered with the Australian Register of Therapeutic Goods. We like to think of Lucy as the ultimate bedroom addition.




What are your products made from?


We can’t emphasise this enough but not all lubes are created equally! Lucy’s point of difference is that it’s made right here in ‘Straya with a unique formulation that contains no glycerine, petrochemicals, parabens, alcohol or flavours. It’s vegan friendly too! Why does any of that matter? Well these ‘nasty’ ingredients can mess with your natural PH, increase bacterial growth, contribute to yeast infections, cause irritations and may dry things out further over time.




Are you sustainable?


We strive at every opportunity to choose sustainable solutions. We Carbon Offset our shipping and transportation costs. We partner with XXX as our delivery partner and do XYZ. While our heart does swoon over beautifully designed packaging, we have chosen to remove all unnecessary packaging from our products. Our postage satchels are compostable.DETAILS ON THESE TO BE INCLUDED. Our bottles are made from glass which can be easily recycled. The screw top allows you the option to refill your bottle at your nearest Bulk Shopping spot. Our labels and printed with XXXX and ZZZZ




Are you cruelty free?





Can I use Lucy Lube if I am trying to conceive?





Can I use Lucy Lube if I have recently had a baby?





What is the pH of your lubricant?





What are your bottles made of?





How can I store/care for Lucy Lube?





Are the bottles recyclable?






Orders

Where do you ship?


We ship Aussie wide for now.




How do you deliver?


While we are all about promoting the use of Lube we get that not everyone wants to be yelling from the rafters about their latest haul of lube. Unnecessary packaging is a mega paint point for us and while we do swoon over stylish packaging we are proud to keep things to a minimum. That is why our products are delivered in non branded biodegradable padded mailer bags. Our shipping partner requires we list the sender, but we play it safe and send from LL Pty Ltd.




How long does it take to ship my order?





How long does it take to arrive?


Upon receiving your order, our fulfillment team will process and ship your order within 24–48 hours. You will receive a shipping confirmation email when we get your item in the mail. Delivery times vary depending on your location and time of year. If you would like your order express delivered please choose Express Post when checking out on ‘Once Off’ purchases. Subscription customers will receive their order every four months typically on the same date as your initial delivery unless that day falls on a weekend and you will receive it on the Friday before or Monday after.




Is packaging discreet?





How can i change my billing or shipping address?





My order is late. What next?





My order won't go through successfully





What forms of payment do you take?





How can I get a receipt?





What shows up on my bank statement?





Can I get a gift receipt?





Do you offer gift cards?





My discount code doesn't work





Can i refer my friend?





What is your returns policy?





I don't like the product, what now?






Subscriptions

How do I manage my subscription?





How do I cancel my subscription?





How do I update my billing information?





How do I skip a subscription delivery?





How do I pause my subscription?






COVID 19

Are you still shipping?


YES! We have implemented strict health and safety measures to ensure that your order is fulfilled in adherence with appropriate standards. With so many people working from home, now more than ever we know how important those mid afternoon “breaks’’ are and we would hate to see you without your favourite lubricant.




Are there shipping delays?


Currently we are experiencing some minor delays with our shipping partner. We will endeavour to have orders fulfilled as quickly as possible.





hello@letslucy.com.au

PO Box 1208

Collingwood, Victoria 3066, Australia.

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